Patients, caregivers, friends, family and healthcare professionals can contact Novartis Pharmaceuticals with questions regarding our products and services. If our search function doesn't find the information that you're
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We will send a reply within 24 hours on the next business day. Response times may vary during U.S. or Novartis holiday periods.
By Phone:
1-888-NOW-NOVA (1-888-669-6682)
Monday - Friday, 8:30am - 5:00pm EST
In case of medical emergency, please contact your physician immediately. Hours of operation may vary during U.S. holidays.
By Mail:
Customer Interaction Center
Novartis Pharmaceuticals Corporation
One Health Plaza
East Hanover, NJ
07936-1080
Upon receipt of your letter, we will mail a reply to you within 2 business days. Please allow for US postal service turnaround time. Response times may vary during U.S. holiday periods.
